Privacy Policy
Last updated: 21 August 2026
LawnFix respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you when using the LawnFix website and purchasing our products.
1. Who We Are
LawnFix is an online store providing lawn and garden equipment, replacement parts, spares, workshop tools and garden tools.
Website: LawnFix
Email: lawnfixspares@gmail.com
LawnFix currently operates as an online store and does not publish a physical business address on this website.
For privacy-related questions or requests, you can contact us at:
2. Information We Collect
The information we collect depends on how you use the LawnFix website.
When you make an enquiry, place an order or otherwise interact with our website, we may collect information such as:
Contact information
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
Order information
When you purchase a product, we may collect information necessary to process and fulfil your order, including:
- Products purchased
- Order number
- Order date
- Billing information
- Delivery information
- Order status
- Communication relating to your order
Equipment information
When you contact LawnFix about a replacement part, we may ask you to provide information such as:
- Equipment type
- Manufacturer or brand
- Model number
- Part number
- Description of the part required
- Other information or photographs that may help identify the correct part
Technical information
Our website and the services used to operate it may automatically process technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Technical information required to maintain website security and functionality
The exact technical information collected may depend on the website services, plugins and security tools active on the website.
3. How We Use Your Information
LawnFix may use your information to:
- Respond to enquiries and customer requests
- Help identify replacement parts
- Process and manage orders
- Process payments
- Arrange delivery of products
- Communicate with you about your order
- Provide customer support
- Maintain and operate the website
- Protect the website against fraud, abuse and security threats
- Maintain appropriate business and transaction records
- Comply with applicable legal and regulatory requirements
We aim to collect and use information that is relevant to these purposes and avoid collecting information that is not reasonably required.
4. Payments
LawnFix intends to use Razorpay to process online payments.
When you make a payment through Razorpay, certain information may be processed by Razorpay as part of the payment transaction.
This may include information such as your name, contact details, transaction information and other information required to process or verify the payment.
Payment information may therefore be subject to both this Privacy Policy and Razorpay’s applicable privacy policies and terms.
Razorpay publishes its own privacy information describing how it processes personal and transaction data.
LawnFix does not intend to store customers’ complete card details on its own website.
5. Sharing Your Information
LawnFix may share information with third parties where this is necessary to operate the website, process orders or provide services to you.
These may include:
- Payment service providers such as Razorpay
- Delivery or courier providers once delivery partners are established
- Website hosting and technical service providers
- Website security and maintenance providers
- Other service providers required to operate the LawnFix website
- Government, regulatory or law-enforcement authorities where required by law
We do not intend to sell your personal information to third parties.
As the LawnFix website develops, additional service providers may be introduced. Where appropriate, this Privacy Policy will be updated to reflect material changes.
6. Customer Accounts
At present, LawnFix does not require customers to create an account to use the website or purchase products.
If customer accounts are introduced in the future, this Privacy Policy will be updated to explain what additional information is collected and how customer accounts are managed.
7. Contact and Enquiry Forms
If you contact LawnFix through a website form or by email, we may collect the information you provide, such as your:
- Name
- Email address
- Telephone number
- Equipment details
- Product or spare-part requirements
- Message or enquiry details
We use this information to respond to your enquiry and provide customer assistance.
Please avoid sending unnecessary sensitive or confidential information through enquiry forms.
8. Cookies and Similar Technologies
The LawnFix website may use cookies and similar technologies that are necessary for the website and online shopping functionality to operate.
For example, WooCommerce uses cookies and session-related information to support functions such as maintaining a customer’s shopping basket and remembering certain shopping activity.
Cookies may also be used by third-party services integrated into the website.
The specific cookies used by LawnFix may change as the website and its functionality develop.
We will update this section when additional analytics, advertising or other non-essential tracking technologies are introduced.
9. Analytics
At the time of this Privacy Policy, LawnFix has not confirmed the use of a specific analytics service such as Google Analytics or Google Tag Manager.
If analytics services are introduced, this Privacy Policy will be updated to explain:
- What information is collected
- Why the information is collected
- Which service provider processes it
- How cookies or similar technologies are used
- Where applicable, how visitors can manage their choices
10. Comments
LawnFix does not currently provide a public commenting facility on the website.
The standard WordPress comments functionality is therefore not intended to form part of the LawnFix customer experience.
11. Embedded and Third-Party Content
The LawnFix website may contain links to third-party websites or services.
If you follow a link to another website, that website will operate under its own privacy policy and terms.
LawnFix is not responsible for the privacy practices or content of third-party websites.
12. Data Security
LawnFix takes reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
Where payment processing is handled by Razorpay, payment information is processed through the payment services provided by Razorpay rather than being intended for storage as complete payment-card information by LawnFix.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to enquiries
- Processing and fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Meeting accounting, legal or regulatory requirements
- Resolving disputes
- Protecting the security of the website and our services
The actual retention period may vary depending on the type of information and the reason it was collected.
14. Your Privacy Rights
Depending on applicable data-protection laws and your circumstances, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
To make a privacy request, contact:
We may need to verify your identity before processing certain requests.
Some information may need to be retained where we are legally required or otherwise permitted to do so.
15. Children’s Privacy
LawnFix is an online store intended for general customers and is not specifically directed towards children.
We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services.
16. Changes to This Privacy Policy
LawnFix may update this Privacy Policy from time to time.
Changes may be made when:
- New website functionality is introduced
- New payment, delivery or technology providers are added
- Our data-processing practices change
- Legal or regulatory requirements change
When we make significant changes, we will update the “Last updated” date shown at the beginning of this Privacy Policy.
17. Contact Us
If you have any questions about this Privacy Policy or how LawnFix handles personal information, please contact us:
LawnFix
Email: lawnfixspares@gmail.com